Admins

Table of contents

• Viewing the admin list
• Adding an admin
• Editing an admin
• Editing an admin (Password reset)
• Editing an admin (2FA reset)
• Editing an admin (Account unlock)
• Deleting an admin
• Viewing managed device information

The Admins page allows you to view, add, modify, or delete accounts that can log into the admin web UI or access the client from specific devices.

Viewing the admin list

Click the Admins menu on the left. The list of currently registered administrators will be displayed on the right.

The details displayed for each administrator in this list include the following:

Name

The administrator's name (entered manually during account creation).

ID

The login ID (entered manually during account creation).

Role

Permissions that restrict access to certain menus on the admin web UI. One of the following three roles can be assigned:

• Super admin: Access to all menus (Devices, Admin, Audit Logs, and Settings).
• General Admin: Access to all menus except for Admins and Settings.
• Device Admin: Cannot access the admin web UI (can only log into the client program).

Important

Accounts with Super or General admin roles cannot log into the client program.

Managed Devices

The number of devices currently linked to this account. ("0" indicates that no devices are linked to this account.)

Registration Date

The date the admin account was registered (format: YYYY-MM-DD).

To search for a specific administrator, enter the administrator’s name in the search field and click the Search button.

Rules for the Search field:

• Input rules: No restrictions
• Input length: 0 ~ 20 characters
• Default value: None

When entering a name, it is possible to input only a portion of the name. In this case, all administrators whose names include the entered string will be displayed in the search results.

Adding an admin

To register a new administrator, click the Add Admin button at the top-left corner of the Admin page. A registration page will be displayed. After entering the required information, click the Save button to complete the registration.

The information to be entered and selected on this page is as follows:

Name

Administrator's name

• Input rules: No restrictions
• Input length: 1 ~ 20 characters
• Default value: None

If the input does not meet the rules, the following error message will be displayed:

Please enter a name within 20 characters.

ID

Login account

• Input rules: The first character must be a lowercase English letter, followed by numbers, _, or lowercase English letters.
• Input length: 5 ~ 20 characters
• Default value: None

If the input does not meet the rules:

Please start with a lowercase letter and use a combination of letters, numbers, or '_' within 5 to 20 characters.

If an attempt is made to create an ID that already exists:

The same ID already exists.

Password

An initial temporary password is set to enable first-time login to the admin web UI or client program with this account.

• Input rules:
  

  The password must include at least one uppercase letter, one lowercase letter, one number, and one special character ($!@%*#?&).

  Identical characters or numbers cannot be repeated consecutively.

  Sequential characters or numbers on the keyboard are not allowed.

• Input length: 10 ~ 20 characters
• Default value: None

If the input does not meet the rules, the following error message will be displayed:

The password entered does not meet the requirements.

Note

When logging into the admin web UI or client program for the first time using the password set here, a prompt will appear requiring the password to be changed.

Confirm password

To confirm the password entered in the Password field, re-enter the same value in the Confirm Password field.

The Confirm Password field follows the same input rules, length requirements, and default value as the Password field.

If the value entered in the Confirm Password field differs from the Password field:

The new password confirmation does not match.

Role

Defines the access permissions for menus on the admin web UI. By default, the role is set to Device admin.

• Super admin: Full access to all menus (Devices, Admins, Audit logs, and Settings).
• General admin: Access to all menus except Admins and Settings.
• Device admin: No access to the admin web UI. (Can only log in to the client program)

Admin Console Access IP Address

Specifies the IP address of the system that will log in with this account.

• Input rules: IPv4 addresses must be entered in the format x.y.z.u, where x, y, z, u are numbers between 0 and 254. Addresses such as x.y.z.0 (indicating an entire network) are not allowed. Up to 5 IP addresses can be entered, separated by commas (,).
• Input length: 7 ~ 79 characters
• Default value: None

If the format is incorrect:

The IP address format is invalid.

If attempting to access the admin web UI from an unregistered IP address:

This is an unusual behavior. Contact yout administrator.

Note

The Admin Console Access IP Address field is only displayed when the Role is set to General Admin.

Note

To change the IP addresses that can access the admin web UI for a Super Admin, go to Settings > Admin Console.

Editing an admin

o modify an administrator's information, click the Name of the administrator on the Admin page. This opens the detailed information page for the selected administrator. Click the Update Information button located at the bottom-left of the page to access the editing page.

This is an unusual behavior.Contact yout administrator.

The following information can be modified on this page. Once the modifications are complete, click the Update button to apply the changes.

Name

Administrator's name

• Input rules: No restrictions
• Input length: 1 ~ 20 characters
• Default value: Previously entered value

If the input does not meet the rules, the following error message will be displayed:

Please enter a name within 20 characters.

ID

Login account

• Input rules: The first character must be a lowercase English letter, followed by numbers, _, or lowercase English letters.
• Input length: 5 ~ 20 characters
• Default value: Previously entered value

If the input does not meet the rules:

Please start with a lowercase letter and use a combination of letters, numbers, or '_' within 5 to 20 characters.

If an attempt is made to create an ID that already exists:

The same ID already exists.

Role

Assign permissions to the account

• Super Admin, General Admin, or Device Admin (select one).
• Default value: Previously selected value

The role of a Super Admin account can only be modified by logging in with that account.

Permission denied

If a Super admin changes their own role (e.g., from Super admin to General admin), they will be automatically logged out.

Admin Console Access IP Address

IP address of the system that will log in with this account.

• Input rules:
  IPv4 addresses must be entered in the format x.y.z.u (where x, y, z, u are numbers between 0 and 254). Addresses like x.y.z.0, representing an entire network, are not allowed. Up to 5 IP addresses can be entered, separated by commas (,).
• Input length: 7 ~ 79 characters
• Default value: Previously configured value

If the input does not meet the rules:

The IP address format is invalid.

Note

The Admin console access IP address field is only displayed when the role is set to General admin.

Note

When modifying a Super Admin account, the field for modifying the IP address does not appear. To change the IP address for systems that can access the admin web UI with a Super Admin account, log in with that account and navigate to the Settings > Admin console page.

Editing an admin (Password reset)

To reset the login password for a specific administrator:

• Navigate to the Admin page and click the Name of the administrator you want to edit.
• Once the detailed information page for the administrator appears, click the Reset Password button at the bottom of the page.
• Clicking the Reset Password button opens a screen where you can set a temporary password.

The information that can be modified on this page is as follows. Once modifications are complete, click the "Change Password" button to apply the changes.

New password

The password you want to change to.

• Input rules:
  

  The password must include at least one uppercase letter, one lowercase letter, one number, and one special character ($!@%*#?&).

  Identical characters or numbers cannot be repeated consecutively.

  Sequential characters or numbers on the keyboard are not allowed.

• Input length : 10 ~ 20 characters
• Default value : None

If the input does not meet the rules, the following error message will be displayed:

The new password entered does not meet the requirements.

If no value is entered:

Please enter a new password.

Confirm new password

To confirm the password entered in the Password field, re-enter the same value in the Confirm Password field.

The Confirm Password field follows the same input rules, length requirements, and default value as the Password field.

If the value entered in the Confirm Password field differs from the Password field:

The new password confirmation does not match.

Editing an admin (2FA reset)

To reset the two-factor authentication method for a specific administrator:

• Navigate to the Admin page and click the Name of the administrator you want to edit.
• On the administrator’s detailed information page, click the Reset button at the bottom of the page.
• Clicking the Reset button opens the two-factor authentication reset screen.
• On this screen, click the Reset Two-Factor Authentication button to reset the two-factor authentication method for this account.

Editing an admin (Account unlock)

If an administrator fails to log into the admin web UI a certain number of times, the account will be locked. (During the lock period, logging into the admin web UI will not be possible.)

For locked accounts, a "Unlock" link will appear on the detailed information page of the account in the Admin menu.

When an account is locked, you can either:

• Select the "Unlock" menu option.
• Wait for the lock period to expire.

If the lock is manually released, the following confirmation message will be displayed:

The account has been unlocked.

Deleting an admin

To delete an administrator:

• Navigate to the Admin page and click the Name of the administrator you want to delete.
• On the administrator’s detailed information page, click the Delete Admin button displayed on the right side of the tab menu.

This is the last Super Admin. User information cannot be modified.

Viewing managed device information

On the detailed information page of a specific Device Admin, select the Managed Devices tab. This will display the list of devices currently linked to the Device Admin account.

In the Admin page, you can only view the information of linked devices. To link or unlink a device with an admin account, use the Devices page.

From the Managed Devices tab, click a specific device name to navigate to the Device Admin tab on the Device Information page for that device.