Security response plan

Incident Identification:

  • Utilizes the Help Center and ticketing system to identify and categorize security incidents, ensuring efficient tracking and management.

Incident Response Team:

  • Comprises skilled personnel trained in incident management, leveraging the Help Center for coordination and communication.

Communication Strategy:

  • In case of an incident, stakeholders are informed through the Help Center, email notifications, and direct outreach, as necessary.

Resolution and Recovery:

  • Aims for swift resolution and system recovery, with post-incident reviews conducted to refine strategies and prevent future occurrences.


  • Maintains detailed incident logs and response actions within the ticketing system for transparency and continuous improvement.

Legal Compliance:

  • Ensures all actions comply with relevant laws and industry standards, particularly regarding data breach notifications and user privacy.
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