Security response plan

Incident Identification:

• Utilizes the Help Center and ticketing system to identify and categorize security incidents, ensuring efficient tracking and management.

Incident Response Team:

• Comprises skilled personnel trained in incident management, leveraging the Help Center for coordination and communication.

Communication Strategy:

• In case of an incident, stakeholders are informed through the Help Center, email notifications, and direct outreach, as necessary.

Resolution and Recovery:

• Aims for swift resolution and system recovery, with post-incident reviews conducted to refine strategies and prevent future occurrences.

Documentation:

• Maintains detailed incident logs and response actions within the ticketing system for transparency and continuous improvement.

Legal Compliance:

• Ensures all actions comply with relevant laws and industry standards, particularly regarding data breach notifications and user privacy.